1. Introduction
At MyClassi, we are committed to providing exceptional customer service and support. Our goal is to ensure that all users of our beauty and wellness classified website have a positive and seamless experience. This Customer Support Policy outlines the standards and procedures we adhere to in order to address customer inquiries, concerns, and feedback.
2. Customer Support Channels
We offer multiple channels through which customers can reach our support team:
- Email Support: support@myclassi.com
- Phone Support: +91-9004586607
- Live Chat: Available on our website
- Social Media: Direct messages on our official Facebook, Twitter, and Instagram pages
3. Support Availability
Our customer support team is available during the following hours:
- Monday to Friday: 9:00 AM – 6:00 PM (EST)
- Saturday: 10:00 AM – 4:00 PM (EST)
- Sunday: Closed
4. Response Time
We strive to respond to all customer inquiries within the following time frames:
- Email Support: Within 24 hours
- Phone Support: Immediate response during operating hours
- Live Chat: Immediate response during operating hours
- Social Media: Within 24 hours
5. Support Process
Our support process is designed to provide efficient and effective resolutions:
- Inquiry Submission: Customers can submit their inquiries through any of the available channels.
- Ticket Creation: Each inquiry is logged and assigned a unique ticket number for tracking purposes.
- Acknowledgment: Customers will receive an acknowledgment of their inquiry along with the ticket number.
- Investigation: Our support team will investigate the issue and may reach out for additional information if needed.
- Resolution: We will provide a resolution or update on the status of the inquiry within the response time frame.
- Follow-Up: We may follow up with customers to ensure their issue has been resolved to their satisfaction.
6. Escalation Process
If a customer is not satisfied with the initial resolution, they can request an escalation:
- Request Escalation: Customers can request to speak with a supervisor or manager.
- Supervisor Review: A supervisor will review the case and provide a resolution within 48 hours.
- Final Escalation: If the issue remains unresolved, it will be escalated to senior management, who will respond within 72 hours.
7. Customer Feedback
We value customer feedback and use it to improve our services. Customers can provide feedback through:
- Feedback Form: Available on our website
- Email: feedback@myclassi.com
- Surveys: Periodically sent to customers after support interactions
8. Confidentiality and Privacy
We are committed to protecting customer privacy. All customer information and inquiries are handled in accordance with our Privacy Policy.
9. Continuous Improvement
Our customer support team undergoes regular training and performance reviews to ensure we provide the best possible service. We continuously evaluate and improve our support processes based on customer feedback and industry best practices.
10. Contact Us
For any inquiries or support needs, please contact us through any of the channels listed above. We are here to help and ensure your experience with MyClassi is exceptional.